Shipping & Delivery

Shipping Policy

Last Updated: 10/31/2024

At Rasfair, we strive to provide you with a seamless shopping experience. Below are the details regarding our shipping and delivery options.

1. Delivery Options

We offer the following delivery options to suit your needs:

  • Parcel Shop Delivery: If offered by the carrier, parcel shop delivery is available for your convenience. If you are not home, the carrier may leave your parcel at a nearby parcel shop. This service depends on the carrier’s pre-delivery notifications and may not be guaranteed in advance.
  • Express Delivery: The fastest available delivery time is displayed on each product page, allowing you to review and select your preferred option before placing your order.

2. Delivery Costs

  • Free Delivery: We offer free delivery to your home address on all items. This is made possible by our close collaboration with warehouse partners and shipping carriers.

3. Delivery Scheduling

  • Carrier Scheduling: Delivery times are scheduled by the carrier. Some carriers may allow you to select a preferred delivery window via their pre-delivery notifications.

4. Carrier Information

We work with multiple carriers to ensure your orders are delivered efficiently. The carrier for your order will be determined based on:

  • The type of product
  • The volume of the product
  • The destination of the order

Possible Carrier: Your package may be delivered by UPS or another partner carrier.

5. Shipping to Remote Areas

We do ship to islands and remote areas; however, certain locations are excluded from our shipping coverage, including:

  • Puerto Rico
  • Virgin Islands
  • San Juan Municipio
  • Military Posts (APO/FPO)
  • Hawaii
  • Guam
  • Palau
  • Federated States of Micronesia
  • Marshall Islands
  • Alaska

P.O. Boxes: We do not deliver to P.O. boxes.

6. Delivery Issues

We strive to ensure all orders arrive in perfect condition. If any issues arise, here’s how we handle them:

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours at support@rasfair.com or call +1 (469) 688-9137. To expedite the process, please include detailed photos of the damage.

  • Missing Parts: If your order includes multiple items, they may be shipped in separate packages. You can view the number of packages by logging into My Account > Orders. If you believe parts are missing after all packages have been delivered, please reach out to our customer service team for assistance.

  • Parcel Not Received: If you receive a notification that your parcel has been delivered but cannot locate it, the carrier may have provided additional instructions via letter, SMS, or email. Please check these communication methods or contact us for help.

7. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a link to a tracking portal where you can check the status of your shipment. For pallet shipments or large orders, the carrier will contact you directly to arrange a suitable delivery date within 2-9 working days.

Tracking Inactivity: Tracking information may take a few days to become active. If your order includes multiple shipments, each package will have its own unique tracking link.

8. Multiple Deliveries

Your order may arrive in separate deliveries due to:

  • Different dispatch times from our warehouse
  • Handling by multiple carriers
  • Different product processing times

You can check delivery details and the status of each product in My Account.

9. Changing Delivery Address

Once your order has been processed for shipment, we cannot change the delivery address. If you need to change the delivery address before processing, please contact us immediately at support@rasfair.com or +1 (469) 688-9137. We will do our best to accommodate your request if possible.

10. Parcel Collection from Parcel Shop

If your parcel is delivered to a parcel shop, only the person named on the parcel will be authorized to collect it. Please bring appropriate identification when collecting your parcel.

11. Pallet Shipments

If your order requires pallet shipping, you will be notified via a shipping confirmation email. The carrier will contact you within 2-9 working days to schedule a delivery date.

12. Delivery Attempts

If you are not home during a delivery attempt, the carrier may take one of the following actions:

  • Deliver to a neighbor
  • Leave the parcel in a safe location
  • Deliver the parcel to a nearby parcel shop
  • Return the parcel to the carrier’s depot for further instructions

You will be notified of the carrier’s decision via letter, SMS, or email.

13. Delivery Limitations

At this time, Rasfair only offers home delivery services. While carriers may attempt delivery to an alternative location if you are not available, this cannot be predetermined and depends on carrier discretion.

14. Contact Information

If you have any questions or concerns regarding your shipment, please reach out to us at:

Thank you for choosing Rasfair. We appreciate your business and look forward to serving you!